This page explains the main terms, privacy notice and customer policies for New Beijing Chinese Restaurant / 大食汇餐厅. It covers use of our website, online ordering and collection, bookings, customer enquiries, marketing communications, cookies, allergen information and how we handle personal data. We have written it in practical language for restaurant customers. Nothing in this policy is intended to remove or reduce any statutory rights you may have under UK law.
本页面说明 New Beijing Chinese Restaurant / 大食汇餐厅 的网站使用条款、隐私说明及顾客服务政策，内容包括网站浏览、线上点餐与自取、订座、顾客咨询、市场推广信息、Cookie、过敏原提示以及个人资料处理方式。我们尽量使用清楚、实用的语言，方便顾客理解。本政策不会排除或削弱您在英国法律下享有的法定权利。
Business: New Beijing Chinese Restaurant / 大食汇餐厅
Address: 8 East India Dock Road, London E14 6JJ
Contact: 020 7093 3888 · info@dashihui.uk
Privacy and policy enquiries: please contact us using the phone number or email address above.
1. 隐私说明 Privacy Notice & Personal Data
We collect and use personal data only where it is reasonably needed to run the restaurant, provide our website and services, respond to customers, process orders, manage bookings, send permitted marketing, meet legal duties, and protect our business and customers.
我们只会在餐厅运营、网站服务、顾客沟通、订单处理、订座安排、合法市场推广、履行法律责任及保障餐厅与顾客权益所需的范围内收集和使用个人资料。
Data we may collect 我们可能收集的资料
- Name, phone number, email address and any details you provide when placing an order, making a booking, sending an enquiry, joining our mailing list or contacting us.
- Order details, collection time, dish choices, notes, allergy or dietary comments you choose to provide, and customer service records.
- Payment or transaction references where relevant. We do not intend to store full payment card details on our website server.
- Technical website information such as device, browser, IP address, security logs, cookie preferences and basic usage information.
How we use data 使用目的
- To process, prepare and manage orders, collections, bookings, enquiries, complaints and refund requests.
- To contact you about your order, booking, enquiry or important service information.
- To keep records for accounting, tax, food safety, legal, fraud prevention and business administration purposes.
- To send restaurant news, offers or updates where this is permitted by law and you have not opted out.
- To maintain website security, improve customer experience and understand how the website is used.
Lawful bases 法律依据
Depending on the situation, we may rely on contract necessity, legitimate interests, legal obligation, or consent. For example, we use order details to fulfil your order, contact details to answer enquiries, accounting records to meet legal duties, and consent or a permitted customer marketing basis for promotional emails.
根据不同情况，我们可能基于履行订单或服务合同、餐厅的合理经营利益、法律义务或您的同意来处理资料。例如，我们使用订单资料来完成点餐，使用联系方式来回复咨询，保存会计资料以履行法定义务，并在法律允许或取得同意的情况下发送推广信息。
2. Cookie 与类似技术 Cookies, Browser Storage & reCAPTCHA
For normal anonymous browsing, our website does not appear to set its own first-party cookies. Some essential browser storage, such as local storage or session storage, may be used where required for site functions, including basket/order features, reservation state, form support, security, preferences or similar practical website functions.
在普通匿名浏览情况下，本网站通常不会设置网站自身的第一方 Cookie。为实现必要的网站功能，网站可能会在需要时使用浏览器本地存储或会话存储，例如购物篮/订单功能、订座状态、表单支持、安全功能、偏好设置或类似的实用网站功能。
Essential storage 必要浏览器存储
Essential browser storage is used only where it supports a function requested by the customer or helps the website operate properly. If you block cookies or browser storage in your browser settings, some parts of the ordering, booking, form or preference features may not work correctly.
必要浏览器存储仅用于支持顾客请求的功能，或帮助网站正常运行。如果您在浏览器设置中阻止 Cookie 或浏览器存储，点餐、订座、表单或偏好设置等部分功能可能无法正常使用。
Google reCAPTCHA Google 验证服务
We may use Google reCAPTCHA on forms to help prevent spam, fraud and abuse. When reCAPTCHA is used, Google may process device and browser information and may use cookies or similar technologies under Google's own terms and privacy policies.
我们可能在表单中使用 Google reCAPTCHA，以帮助防止垃圾信息、欺诈和滥用。使用 reCAPTCHA 时，Google 可能会处理设备和浏览器信息，并可能根据 Google 自身的条款和隐私政策使用 Cookie 或类似技术。
Analytics and marketing cookies 分析与营销 Cookie
We do not use analytics or marketing cookies unless this is clearly stated elsewhere on the website. If this changes, the relevant website notice or policy wording should be updated so customers can understand what is used and why.
3. 订单、自取、取消与退款 Orders, Collection, Cancellations & Refunds
Placing an order 下单
Orders placed through our website or by phone are subject to acceptance by the restaurant. An order is normally confirmed when the website, email, phone call or restaurant staff confirm it. If an item is unavailable, incorrectly priced because of an obvious error, or cannot be prepared safely or practically, we may contact you to agree a change, refund or cancellation.
通过网站或电话提交的订单须经餐厅确认后方为有效。通常情况下，网站、邮件、电话或餐厅员工确认后，订单才算成立。如菜品售罄、价格因明显错误显示不正确，或因安全、供应、厨房情况等原因无法制作，我们会尽量联系您协商更换、退款或取消。
Collection 自取
- Please collect your order at the confirmed or estimated ready time where possible.
- Food quality and temperature can be affected by late collection, especially for hot dishes, noodles, fried dishes and soup-based food.
- If you are delayed, please call us as soon as possible.
Cancellations and refunds 取消与退款
Freshly prepared food is perishable and preparation may begin quickly. If you need to cancel or change an order, please call 020 7093 3888 immediately. We will try to help where preparation has not started or where the change is still practical.
Refunds or replacements may be considered where food is unavailable, incorrect, materially different from what was ordered, unsafe, or where we agree that a service issue justifies it. We may ask for the order reference, photos, packaging, receipt, or other reasonable details so we can investigate. Refund timing may depend on the payment provider.
餐食属于易腐食品，且厨房可能很快开始准备。如需取消或修改订单，请立即致电 020 7093 3888。如果尚未开始制作，或仍可实际调整，我们会尽量协助。若菜品无法供应、送错、与订单明显不符、存在安全问题，或经餐厅确认服务问题需要处理，我们可能提供退款、更换或其他合理解决方式。退款到账时间可能受支付服务商影响。
4. 过敏原与饮食需求 Allergen & Dietary Information
If you have a food allergy, intolerance or serious dietary requirement, please speak to us before ordering, including for online, takeaway and collection orders. Menu labels and online allergen notes are provided as guidance based on standard recipes and supplier information, but ingredients, suppliers and kitchen conditions may change.
如果您有食物过敏、食物不耐受或重要饮食要求，请务必在下单前直接与餐厅沟通，包括线上点餐、外卖和自取订单。菜单标签和网站过敏原提示基于标准食谱及供应商资料，仅供顾客参考；原料、供应商及厨房实际情况可能发生变化。
We will make reasonable efforts to help customers make informed choices, but we cannot guarantee an allergen-free environment. Customers with severe allergies should call us before placing an order and should not rely only on website information.
5. 菜单、价格与供应 Menu, Prices, Availability & Opening Hours
We aim to keep menu descriptions, prices, images, allergens, availability, opening hours and service information accurate and current. However, restaurant information can change because of ingredient supply, seasonal dishes, kitchen capacity, platform updates, public holidays, staff availability or technical delay.
我们会尽量保持菜单说明、价格、图片、过敏原、供应情况、营业时间及服务信息准确及时。但餐厅信息可能因食材供应、季节菜品、厨房接单能力、平台更新、节假日、人手安排或技术延迟而发生变化。
- Images are for presentation and may not show exact portion size, garnish or packaging.
- Prices and availability may differ between dine-in, collection, delivery platforms and promotions.
- The confirmed price at checkout or order confirmation normally applies, unless there is an obvious error.
- If information is important to your order, please call us before placing it.
6. 订座、咨询与顾客联系 Bookings, Enquiries & Customer Contact
Bookings are subject to availability and are not guaranteed until acknowledged by the restaurant or booking service. Please arrive on time and tell us as soon as possible if you need to cancel, change the time, change party size, or discuss accessibility, children, prams, celebrations or dietary requirements.
订座需视餐厅座位情况而定，并以餐厅或订座服务确认后为准。请尽量准时到达；如需取消、改时间、更改人数，或有无障碍、儿童、婴儿车、庆祝活动、饮食需求等安排，请尽早联系我们。
When you contact us by form, email, phone, social media or a booking/order tool, we use the details you provide to respond, manage the request and keep appropriate records.
7. 市场推广信息 Marketing Communications
We may send restaurant news, offers or updates by email or similar electronic message where you have consented or where the law allows us to contact existing customers about similar restaurant services and you have been given a clear chance to opt out. Every marketing email should provide a way to unsubscribe, or you can ask us to stop by contacting info@dashihui.uk.
在您同意，或法律允许我们向现有顾客发送类似餐厅服务推广信息且已提供明确退订机会的情况下，我们可能通过邮件或类似电子方式发送餐厅消息、优惠或活动。每封推广邮件应提供退订方式，您也可以通过 info@dashihui.uk 要求停止接收。
We do not sell customer contact details to third parties for their own marketing. We may keep a minimal suppression record to make sure we do not send marketing to people who have opted out.
8. 第三方服务 Third-Party Services
Our website may link to, embed or work with third-party services, including delivery platforms such as Uber Eats or Deliveroo, payment providers, booking tools, Google services such as reCAPTCHA or maps, social media platforms, analytics tools, email/newsletter services, hosting providers and IT support providers.
本网站可能链接、嵌入或使用第三方服务，包括 Uber Eats、Deliveroo 等外卖平台、支付服务商、订座工具、Google reCAPTCHA 或地图、社交媒体平台、分析工具、邮件/通讯服务、网站托管及技术支持服务等。
Where you use a third-party platform, that platform may process your data under its own privacy notice, cookies and terms. We are not responsible for external websites or services that we do not control, but we try to choose suppliers that are appropriate for restaurant operations.
9. 数据保存与个人权利 Data Retention & Your Rights
Retention 保存期限
We keep personal data only for as long as reasonably needed. Order, payment, accounting and complaint records may be kept for up to 6 or 7 years where needed for tax, accounting, legal or dispute purposes. Booking and enquiry records are usually kept only for as long as needed to manage the request and any follow-up. Marketing records are kept until you unsubscribe or ask us to delete them, subject to keeping a limited opt-out record where appropriate.
我们只会在合理需要的期间保存个人资料。订单、支付、会计及投诉记录可能因税务、会计、法律或争议处理需要保存最多约6至7年。订座和咨询记录通常只在处理请求及必要跟进期间保存。推广订阅资料一般保存至您退订或要求删除为止，但我们可能保留有限的退订记录，以避免再次发送推广信息。
Your rights 您的权利
Under UK data protection law, you may have rights to access your personal data, ask for correction, request deletion, restrict or object to processing, request data portability where applicable, and withdraw consent where processing is based on consent. These rights are not absolute and may depend on the circumstances.
根据英国数据保护法律，您可能有权查阅个人资料、要求更正、要求删除、限制或反对处理、在适用情况下要求数据转移，以及在处理基于同意时撤回同意。这些权利并非在所有情况下都绝对适用，需视具体情况而定。
To exercise a data right, contact info@dashihui.uk. You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how your personal data is handled.
10. 网站使用 Website Use
You may use this website for lawful personal or customer purposes, such as viewing menus, placing orders, making enquiries, checking restaurant information and contacting us. You must not misuse the site, interfere with security, attempt unauthorised access, submit malicious content, copy the site for commercial use, or use automated tools in a way that damages performance or service availability.
您可以为合法的个人或顾客目的使用本网站，例如浏览菜单、下单、咨询、查看餐厅信息及联系我们。请勿滥用网站、破坏安全、尝试未经授权访问、提交恶意内容、商业复制网站，或使用自动化工具影响网站性能和服务可用性。
11. 知识产权与外部链接 Intellectual Property & External Links
Website content, including text, menu descriptions, images, design, branding, logos and page layout, belongs to New Beijing Chinese Restaurant / 大食汇餐厅 or its licensors unless otherwise stated. You may view and use the website for normal customer purposes, but you must not reproduce, publish or commercially reuse content without permission.
本网站的文字、菜单说明、图片、设计、品牌、标识及页面布局，除非另有说明，均属于 New Beijing Chinese Restaurant / 大食汇餐厅 或其授权方。您可以为正常顾客用途浏览和使用网站，但未经许可不得复制、发布或商业使用相关内容。
External links are provided for convenience. We do not control external websites and are not responsible for their content, availability, privacy practices or terms.
12. 无障碍访问 Accessibility
We want our website and restaurant information to be practical and accessible for customers. If you have difficulty using the website, reading information, accessing menus, understanding allergen details, or using an online feature, please contact us and we will try to provide reasonable help or information in another practical format.
我们希望网站和餐厅信息对顾客实用且易于访问。如果您在使用网站、阅读信息、查看菜单、理解过敏原说明或使用线上功能时遇到困难，请联系我们，我们会尽量提供合理协助或以其他可行方式提供信息。
13. 责任说明 Liability
We aim to provide accurate information and reliable service, but we cannot promise that the website will always be uninterrupted, error-free or fully up to date. To the extent permitted by law, we are not responsible for losses caused by events outside our reasonable control, such as supplier disruption, severe weather, utility failure, technical outage, platform failure, public health restrictions or emergency circumstances.
我们会尽力提供准确的信息和可靠服务，但不能保证网站始终不中断、完全无错误或所有信息即时更新。在法律允许范围内，对于超出我们合理控制范围的情况，例如供应中断、恶劣天气、水电故障、技术故障、平台问题、公共卫生限制或紧急情况，我们不承担不合理责任。
Nothing in this policy limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, or any liability that cannot legally be excluded or limited.
14. 投诉、争议与适用法律 Complaints, Disputes & Governing Law
If something goes wrong, please contact us as soon as possible by phone or email with your order details, booking details, receipt, photos or other relevant information. We aim to handle complaints fairly and practically, and we may need reasonable time to investigate with staff, kitchen records, payment providers or third-party platforms.
如果出现问题，请尽快通过电话或邮件联系我们，并提供订单、订座、收据、照片或其他相关资料。我们会尽量公平、务实地处理投诉，必要时可能需要时间向员工、厨房记录、支付服务商或第三方平台核实。
These terms and policies are governed by the laws of England and Wales. If a dispute cannot be resolved directly, customers may seek advice from Citizens Advice, Trading Standards or another appropriate consumer advice body.
15. 条款更新 Changes to This Page
We may update this page from time to time to reflect changes in the website, restaurant services, third-party tools, legal guidance or business operations. The latest update date will be shown at the top of the page.
我们可能不时更新本页面，以反映网站、餐厅服务、第三方工具、法律指引或经营情况的变化。最新更新日期会显示在页面顶部。
These terms, privacy notice and customer policies were last updated on 2 June 2026.